141 1 10 Simamora, Henry Additional Author mixed material 979819084X Jakarta Salemba Empat 2000 Analisis, perencanaan, implementasi dan kontrol Kotler, Philip Additional Author Teguh, Hendra Additional Author Antonius, Ronny Additional Author mixed material 9798901312 Jakarta Prenhallindo 1997 Sahim, Aswin Naldi Primary Author mixed material 9786029470086 Jakarta STIMA IMMI Press 2012 Kotler, Philip Additional Author mixed material Jakarta Prenhallindo 2002 30 Pedoman Praktis Melayani dan Mempertahankan Pelanggan Widjaja Tanjung, Jenu Primary Author mixed material 9786020007618 Jakarta Elex Media Komputindo 2011 everyoneis.jpg Integrating Customer Focus Across The Firm Zeithaml, Valarie A Primary Author Mary Jo Bitner Additional Author Dwayne D. Gremler Additional Author mixed material 9780071086967 New York Mc Graw Hill 2013 servicesmarketing.jpg Wijayanti, Titik Primary Author mixed material 9786020250670 Jakarta Elex Media Komputindo 2012 marketingplan.jpg Campur dan Racik Marketing Anda Sesuai Selera Danis Puntoadi {et.al} Primary Author Sarita Sutedja Additional Author Rex Marindo Additional Author Dira Illanoor Additional Author Stefanie Kurniadi Additional Author mixed material 9786020218007 Jakarta Elex Media Komputindo 2013 cappuccino.jpg Peter, J. Paul Primary Author Jerry C. Olson Additional Author mixed material 9789790612662 Jakarta Salemba Empat 2013 perilakukonsumen1.jpg Membangun dan Mengembangkan Bisnis Dengan Praktik Marketing Rasulullah SAW Rivai, Veithzal Primary Author mixed material 9789792281873 Jakarta Gramedia Pustaka Utama 2012 islamicmarketing.jpg