141 1 10 Rosmelani Additional Author Nurul Huda {et.al} Primary Author Sri Chusri Haryanti Additional Author Nova Rini Additional Author mixed material 9786023719143 Yogyakarta Leutikapro 2021 modelumkm.jpg Simamora, Henry Additional Author mixed material 9798090831 Jakarta Salemba Empat 2000 Lamb, Charles W. Additional Author Hair, Joseph F. Additional Author McDaniel, Carl Additional Author mixed material 9796910799 Jakarta Salemba Empat 2001 Analisis perencanaan, implementasi dan pengendalian Kotler, Philip Additional Author Hermawan, Ancella Anitawati Additional Author Susanto, A.B Additional Author mixed material 9798190742 Jakarta Salemba Empat 2000 Simamora, Henry Additional Author mixed material 979819084X Jakarta Salemba Empat 2000 Analisis, perencanaan, implementasi dan kontrol Kotler, Philip Additional Author Teguh, Hendra Additional Author Antonius, Ronny Additional Author mixed material 9798901312 Jakarta Prenhallindo 1997 Sahim, Aswin Naldi Primary Author mixed material 9786029470086 Jakarta STIMA IMMI Press 2012 Kotler, Philip Additional Author mixed material Jakarta Prenhallindo 2002 30 Pedoman Praktis Melayani dan Mempertahankan Pelanggan Widjaja Tanjung, Jenu Primary Author mixed material 9786020007618 Jakarta Elex Media Komputindo 2011 everyoneis.jpg Integrating Customer Focus Across The Firm Zeithaml, Valarie A Primary Author Mary Jo Bitner Additional Author Dwayne D. Gremler Additional Author mixed material 9780071086967 New York Mc Graw Hill 2013 servicesmarketing.jpg