Pelanggan Puas ? Tak Cukup ! Plus :

46 1 10 Pelanggan Puas ? Tak Cukup ! Plus : Contoh Spesifik Riset Kepuasan dan Ketidakpuasan Pelanggan, Strategi Mewujudkan Kepuasan Pelanggan Tjiptono, Fandy Primary Author Anastasia Diana Additional Author mixed material 9789792952469 Yogyakarta Andi 2015 pelangganpuas.jpg Customer Services Satisfaction and Call Center Berdasarkan ISO 9001 : Mengukur Pelayanan Jasa Plus Studi Kasus PT Asuransi Jiwa Manulife Indonesia Rangkuti, Freddy Primary Author mixed material 9786020300223 Jakarta Gramedia Pustaka Utama 2013 CUSTOMERISO9001.jpg Reference services administration and management Katz, Bill Additional Author Fraley, Ruth A. Additional Author mixed material 0866561641 New York The Haworth Press 1982 Handbook of Medical Library Practice volume 1 Editor : Louise Darling Primary Author David Bishop Additional Author Lois Ann Colaianni Additional Author mixed material Chicago Medical Libray Association 1982 Practical Reference Work Grogan, Denis Additional Author mixed material 0851574092 London Library Associaton 1991 Serial and Reference Services Edited : Robin Kinder Additional Author mixed material 08666568107 London The Haworth Press 1990 Enterpreneurial Librarianship Clair Guy st Additional Author mixed material London Bowker Saur 1996 How To Market Your Library Service Effectively Coote, Helen Additional Author Batchelor, Bridget Additional Author mixed material London Aslib 1997 Legal information : what it is and where to find it Clinch, Peter Additional Author mixed material 0851424457 London Aslib 2000 Evaluation of library and information services Crawford, John Additional Author mixed material 0851424430 London Aslib 2000