Managing Customer Experience and Relationships :

5 1 10 Managing Customer Experience and Relationships : a strategic framework Peppers, Don Primary Author Rogers, Martha Additional Author mixed material 9781119236252 New Jersey John Wiley & Sons 2017 Managing_Customer_Experience_and_Relationships_a_strategic_framework.jpg The Agile Marketer : Turning Customer Experience Into Your Competitive Advantage Smart, Roland Primary Author mixed material 9781119223009 New Jersey John Wiley & Sons 2016 AGILEMARKETE.jpg Chief Customer Officer 2.0 : How to Build Your Customer-Driven Growth Engine Bliss, Jeanne Primary Author mixed material 9781119047605 Canada Joss-Bass 2015 CHIEFCUSTOMER.jpg Customer Experience 3.0 : High-Profit Strategies in the Age of Techno Service Goodman, John A Primary Author mixed material 9780814433881 New York Amacom 2014 CUSTOMEREXPERIENCE.jpg Customer Success : How Innovative Companies Are Reducing Churn and Growing Recurring Revenue ( FE-Magister Manajemen ) Mehta, Nick Primary Author Dan Steinman Additional Author Lincoln Murphy Additional Author mixed material 9781119167969 New Jersey John Wiley & Sons 2016 customersucces.jpg