91
1
10
Pelanggan Puas ? Tak Cukup ! Plus :
Contoh Spesifik Riset Kepuasan dan Ketidakpuasan Pelanggan, Strategi Mewujudkan Kepuasan Pelanggan
Tjiptono, Fandy
Primary Author
Anastasia Diana
Additional Author
mixed material
9789792952469
Yogyakarta
Andi
2015
pelangganpuas.jpg
Customer Services Satisfaction and Call Center Berdasarkan ISO 9001 :
Mengukur Pelayanan Jasa Plus Studi Kasus PT Asuransi Jiwa Manulife Indonesia
Rangkuti, Freddy
Primary Author
mixed material
9786020300223
Jakarta
Gramedia Pustaka Utama
2013
CUSTOMERISO9001.jpg
The Official MIM Academy Coursebook :
Sercive Operation
Pengantar : Hermawan Kartajaya
Primary Author
mixed material
9789790751552
Jakarta
Esensi-Erlangga
2009
servicesoperation.jpg
Reference services administration and management
Katz, Bill
Additional Author
Fraley, Ruth A.
Additional Author
mixed material
0866561641
New York
The Haworth Press
1982
Handbook of Medical Library Practice volume 1
Editor : Louise Darling
Primary Author
David Bishop
Additional Author
Lois Ann Colaianni
Additional Author
mixed material
Chicago
Medical Libray Association
1982
Practical Reference Work
Grogan, Denis
Additional Author
mixed material
0851574092
London
Library Associaton
1991
Serial and Reference Services
Edited : Robin Kinder
Additional Author
mixed material
08666568107
London
The Haworth Press
1990
Enterpreneurial Librarianship
Clair Guy st
Additional Author
mixed material
London
Bowker Saur
1996
Finding Reliable Information Online :
Adventures of An Information Sleuth
Stebbins, Leslie F.
Primary Author
mixed material
9781442253933
Lanham
Rowman Littlefield
2015
findingreliable.jpg
Petunjuk Teknis Penyusunan Program dan Kegiatan Pegiat Literasi Indonesia 2022
Sri Sularsih {et.al}
Primary Author
Muh.Syarif Bando
Additional Author
Adin Bondar
Additional Author
Adiyati Fathu Roshonah
Additional Author
mixed material
9786232003774
Jakarta
Perpustakaan Nasional RI
2022
petunjuk.jpg