30310
117
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10 Tokoh Transformasi Indonesia
Heryanto, Gun Gun
Primary Author
mixed material
9786022982807
Jakarta
Erlangga
2015
10TOKOH.jpg
Marketing Cappuccino :
Campur dan Racik Marketing Anda Sesuai Selera
Danis Puntoadi {et.al}
Primary Author
Sarita Sutedja
Additional Author
Rex Marindo
Additional Author
Dira Illanoor
Additional Author
Stefanie Kurniadi
Additional Author
mixed material
9786020218007
Jakarta
Elex Media Komputindo
2013
cappuccino.jpg
The Practice of Management
Drucker, Peter Ferdinand
Primary Author
mixed material
9780060878979
New York
Haper & Row
2006
druckerthepractice.jpg
Perilaku Konsumen & Strategi Pemasaran buku 1
Peter, J. Paul
Primary Author
Jerry C. Olson
Additional Author
mixed material
9789790612662
Jakarta
Salemba Empat
2013
perilakukonsumen1.jpg
Pelanggan Puas ? Tak Cukup ! Plus :
Contoh Spesifik Riset Kepuasan dan Ketidakpuasan Pelanggan, Strategi Mewujudkan Kepuasan Pelanggan
Tjiptono, Fandy
Primary Author
Anastasia Diana
Additional Author
mixed material
9789792952469
Yogyakarta
Andi
2015
pelangganpuas.jpg
Consumer.ology :
Mitos Riset Pasar, Kebenaran Tentang Konsumen, dan Psikologi Berbelanja
Gravies, Philip
Primary Author
mixed material
9786020264684
Jakarta
Elex Media Komputindo
2015
consumerology.jpg
Islamic Marketing :
Membangun dan Mengembangkan Bisnis Dengan Praktik Marketing Rasulullah SAW
Rivai, Veithzal
Primary Author
mixed material
9789792281873
Jakarta
Gramedia Pustaka Utama
2012
islamicmarketing.jpg
Riset Pemasaran
Rangkuti, Freddy
Primary Author
mixed material
9786020319216
Jakarta
Gramedia Pustaka Utama
2015
risetpemasaran.jpg
Customer Services Satisfaction and Call Center Berdasarkan ISO 9001 :
Mengukur Pelayanan Jasa Plus Studi Kasus PT Asuransi Jiwa Manulife Indonesia
Rangkuti, Freddy
Primary Author
mixed material
9786020300223
Jakarta
Gramedia Pustaka Utama
2013
CUSTOMERISO9001.jpg
Hearty Complaint Handling
Mayangsari, Agni S
Primary Author
mixed material
9786020324579
Jakarta
Gramedia Pustaka Utama
2015
HEARTYBIRUU.jpg